What Are Order Fulfillment Services—and Why Does It Matter?
Order fulfillment Services are the end-to-end process of receiving, processing, and delivering customer orders. For manufacturers and distributors, it’s the heartbeat of your supply chain. Without a reliable fulfillment strategy, even the best product can fall short in the eyes of the customer.
At Wills Transfer, we specialize in full-service order fulfillment services tailored for B2B companies and manufacturers across Canada and the U.S. Whether you need help shipping to retail chains, delivering to business customers, or managing seasonal volume surges, our team makes sure every order gets out right—and on time.
The Fulfillment Process, Simplified
1. Receiving Inventory
We receive your goods into one of our secure, food-grade, or ambient facilities. With multiple locations across Eastern Ontario—including our SQF-certified warehouse in Cornwall—we’re strategically placed to serve both Canadian and cross-border markets.
2. Inventory Management
Your products are stored using a real-time WMS that gives you total visibility. Track your inventory by SKU, lot number, or expiry date. Need FIFO or LIFO tracking? We’ve got you covered.
3. Pick and Pack
Orders are picked, packed, and staged according to your specifications. Whether it’s full-pallet, case-pick, or piece-pick, our trained staff ensure accuracy with barcode scanning and cross-verification.
4. Shipping
We prepare your shipments for final delivery. Need LTL, FTL, courier, or something custom? We arrange outbound logistics that balance speed and cost, all while protecting your margins.
5. Returns (if applicable)
We also support reverse logistics, including restocking, inspections, and inventory adjustments.
Why Manufacturers Choose Wills Transfer for Order Fulfillment Services
We’re not just a warehouse. We’re your logistics partner. Here’s how Wills Transfer stands apart:
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Industry Experience
With over 75 years in third-party logistics, we’ve served industries ranging from food and beverage to pharmaceuticals, packaging, and regulated goods. -
Strategic Canadian Location
Shipping into the U.S. but want to avoid American warehousing costs or tariffs? Wills Transfer offers Canadian-based fulfillment that gets your product to market without added duty complications. -
Scalable Space and Service
Seasonal demand? New product launch? We’ll scale our space and team to match your business cycle—without locking you into long-term leases. -
Food-Grade and Regulated Storage
Our SQF certification means we’re held to the highest standards—ideal for food and beverage manufacturers.
Who We Work Best With
Our order fulfillment services are ideal for:
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Mid-sized to large manufacturers shipping B2B or direct-to-store
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U.S. companies needing Canadian fulfillment to bypass tariffs or reduce cross-border delays
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CPG brands expanding across Canada
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Food & Beverage companies needing compliant, scalable space (excluding frozen goods)
The Cost of Doing It Alone
Managing your own fulfillment can eat up valuable time, money, and focus. Staff training, space management, shipping errors—it all adds up. With Wills Transfer, you get a plug-and-play fulfillment solution backed by decades of experience and a team that’s accountable to your business outcomes.
Ready to Take the Next Step?
If fulfillment is slowing down your growth or compromising customer satisfaction, it’s time to talk. We’ll design a solution that’s efficient, cost-effective, and tailored to your business.
Contact us to start a conversation
